Contract: Freelance
Location: London (Hybrid)
Reports to: Client Director
Overview
We are looking for an experienced Freelance Senior Client Manager to support the delivery of complex annual, sustainability, and corporate reporting projects. You’ll be the primary point of contact for major clients – coordinating internal teams, managing timelines and budgets, and ensuring exceptional delivery.
You’ll have a strong understanding of the reporting landscape and stakeholder needs, alongside the ability to manage large-scale print and digital deliverables from concept through to artwork and publication.
Although the role is at SCM level, we’re open to conversations with hands-on, delivery-focused candidates at Client Director or Client Manager level as well.
Key Responsibilities
Manage the full lifecycle of annual and sustainability reports – from kick-off and content planning through design, proofing, and delivery.
Coordinate with strategy, design, copywriting, and production teams to ensure creative and technical excellence.
Oversee schedules and budgets, tracking amends and approvals through multiple proof stages.
Prepare for and lead client meetings, ensuring decisions are documented and actions are followed through.
Act as the main client liaison – managing expectations, leading meetings, advising on process and best practice, and providing clear progress updates.
Maintain accurate project documentation: estimates, timing plans, invoices, and profitability tracking.
Keep up to date on all deliverables and manage out-of-scope work.
Book studio time and purchase / manage external resources as needed.
Support and mentor junior account managers or executives across concurrent projects.
What We’re Looking For
A positive, can-do attitude with strong organisational and project management skills.
Ability to stay calm under pressure, multitask, and think logically to anticipate and solve problems.
Ideally 5+ years’ client management experience, ideally within a reporting or corporate communications agency.
Proven track record managing annual reports, sustainability/ESG reports, or integrated communications projects.
Strong understanding of print/digital production processes.
Meticulous attention to detail.
Proficient in Outlook, Microsoft Office, Adobe Acrobat.
Familiarity with Vicosight, Workiva and Paprika is a plus.
About Luminous
We’re a strategic advisory and creative agency with offices in London, Newcastle and Sydney. We work with clients across corporate reporting, sustainability, brand and digital. Our clients are typically FTSE-listed companies where strategic communication needs to work hard and the stakes are high. Clients include Aston Martin, Coca-Cola HBC, JD Sports, Legal & General and Lidl.
